Troubleshooting & FAQ
Common questions about using CheckoutJoy with an AI assistant
The assistant says it isn't connected
Reconnect by following Connect CheckoutJoy to Claude. If you revoked the connection, or it's been a long time, you may simply need to sign in and approve again.
Why did it ask me to confirm before doing something?
For changes that remove or overwrite something — like deleting a coupon — the assistant checks with you first. This is a safety step so nothing is changed by accident. Approve it and it continues.
It won't do a refund (or cancel a subscription)
That's expected. The assistant can't move money. Refunds and subscription cancel/pause are done in your CheckoutJoy dashboard. See Security & your data.
It can't see data from my other company
Each connection is tied to one company. Connect your other company separately, then switch to that connection when you want to work on it.
How do I stop it completely?
Go to Settings → Connected apps and choose Revoke. Access stops immediately. See Managing & disconnecting.
It gave an error pulling my numbers
Analytics questions run against your reporting data. If a report-style question fails, try narrowing the date range or rephrasing. If it keeps failing, contact support.